Community Service Technician (UN204)

35484 - Community Service Technician (UN204)

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

To provide complete customer service activities relative to sale, installation, repair, and service of service equipment, in addition to a broad range of gas and electric appliances. Promote a positive Company image by residing and taking active part in events in the local community as designated by the Company. Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers. Must reside within the city limits of Story City, Iowa.

Pay Range: $31.47 - $41.41 (Determined by the current Collective Bargaining Agreement)

Reporting Relationship: Community Service Technician (UN204)

Work Location: Webster City, Iowa

Call Out Area: Area #12 Stanhope, IA

Residency Requirement: Must reside within city limits of Story City, IA

Essential Functions:

• Install and repair service equipment plus both gas and electric appliances for residential and commercial customers. Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repairs, adjusts or replaces components.
• Promote customer acceptance of non-regulated company programs such as Service Guard products and services.
• Resolve unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances.
• Promote the image of the Company within the local community by participating in local community government, civic events and in local service clubs as designated by the Company.
• Locate gas services and mains for construction projects.
• Performs leak detection and cathodic protection activities and installs domestic, commercial, and industrial meters and pressure regulating equipment.
• When required, read customer meters on a scheduled basis, contact customers concerning collection of delinquent accounts and perform gas meter turn on and shut off activities in accordance with company policy.
• Provide requested after hours (on call) services as required.
• Respond to all emergency requests, i.e.: reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures.
• Install, remove, and replace gas meters, perform line locates, leak survey repairs, turn-on, and turn-off activities according to company policies and read meters as required.
• Attend safety meetings and other employee training as assigned.
• Must participate in community relations activities in accordance with the requirements of the Community Service Technician position.
• Perform other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3.

What Is Required:

• 3-5 or more years Appliance repair and/or installation & service or related experience.
• Experience/skills in gas and electric appliance repair.
• DL NUMBER - Driver License, Valid and in State upon hire.

What Is Desired:

• Gas Operations degree
• Formal Appliance repair or electric wiring diagram courses helpful.
• Knowledge of principles of natural gas.
• Basic electricity knowledge.
• Ability to read and understand wiring diagrams and schematics.
• Mechanical skills.
• Strong appliance repair skills.
• Good decision-making skills.
• Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
• Creative thinking on own with little supervision.
• Decision-making skills related to safe operation of natural gas distribution system.
• Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.