Collections Specialist

Role:  The Collections Specialist is responsible for professionally and compassionately managing delinquent loan and member accounts and recovering past-due amounts while preserving the member relationship. This role requires excellent communication skills and attention to regulatory compliance.

Responsibilities:

• Monitor daily, weekly, and monthly reports to identify past due and delinquent accounts
• Regularly update reports to reflect current standings on accounts and report to management
• Contact members by phone, email, text, and mail to discuss payment options
• Establish and follow up on repayment plans according to credit union policies
• Document all collection activity accurately and promptly in the core system
• Negotiate payment arrangements or settlements within authorized limits
• Adhere to federal and state collection laws (FDCPA, Iowa Code and NCUA guidelines)
• Ensure member communications are professional, non-coercive and properly documented
• Recommend accounts for repossession, charge-off, legal action, or third-party collection after exhausting internal recovery efforts
• Coordinate with repossession vendors, attorneys or agencies as needed
• Support audits and regulatory reviews by providing requested documentation
• Market assets that were recovered and collect funds from the sale
• Stay informed with collections laws, bankruptcy procedures and repossession rules
• Propose process improvements to increase recovery while enhancing member experience
• Participate in training sessions and compliance trainings as required

Skills:

• Excellent verbal and written Communication
• Empathy and conflict resolution
• Strong organization and time management
• Familiarity with collection laws and credit bureau practices
• Proficiency in core banking systems, Microsoft Office and Excel

Benefits:         

• 401(k) with Company Match                                        
• Dental / Health / Vision / Disability / Life Insurance
• Employee Assistance Program
• Flexible Spending Account / AFLAC
• Paid Time Off / Parental Leave
• Professional Development Assistance

Schedule:         Full-Time

• Monday to Friday, rotating Saturdays

Contact:           Carl Hamilton / [email protected] / 515-832-6346

We are an Equal Opportunity Employer