Member Communications Specialist

Role: Responsible for answering incoming calls, problem-solving, addressing account-related inquiries, providing information about products and services, taking messages, or transferring calls as needed.

Responsibilities:

· Member Support: Provide courteous, efficient, and accurate assistance.

· Problem Resolution: Investigate and resolve member concerns. Collaborate effectively with supervisors to resolve complex member issues.

· Product Knowledge: Maintain a comprehensive understanding of the credit union’s products and services.

· Data Entry: Accurately and efficiently enter member information. Maintain meticulous records of member interaction and follow-up actions.

· Compliance: Adhere to all relevant regulations and compliance standards. Ensure that member information is handled confidentially and securely.

Skills:

· High school diploma or equivalent (GED) required

· Previous customer service experience

· Effective communication skills, both verbal and written

· Creative problem-solving abilities and attention to detail

· Basic knowledge of financial products, services, and banking operations

· Proficiency in using computer systems

· Empathy and patience when dealing with member inquiries

· Bilingual (preferred)

Benefits: Hourly Position

· 401(k) with Company Match

· Dental / Health / Vision

· Disability / Life Insurance

· Employee Assistance Program

· Flexible Spending Account / AFLAC

· Paid Time Off / Parental Leave

· Professional Development Assistance

Schedule: Full-Time

· Monday to Friday Contact: Kimberly Chansler / [email protected] / 515-832-6346

We are an Equal Opportunity Employer