MEMBER COMMUNICATION SPECIALIST

Job Location:  Peoples Credit Union

    310 First Street, Webster City IA  50595

Reports to:      Branch Manager

Role:  Responsible for answering incoming calls, problem-solving, addressing account-related inquiries, providing information about products and services, taking messages, or transferring calls as needed. 

Responsibilities:

• Member Support: Provide courteous, efficient, and accurate assistance.
• Problem Resolution: Investigate and resolve member concerns.  Collaborate effectively with supervisors to resolve complex member issues.
• Product Knowledge: Maintain a comprehensive understanding of the credit union’s products and services.
• Data Entry: Accurately and efficiently enter member information. Maintain meticulous records of member interaction and follow-up actions.
• Compliance:  Adhere to all relevant regulations and compliance standards.  Ensure that member information is handled confidentially and securely.

Skills:

• High school diploma or equivalent (GED) required
• Previous customer service experience
• Effective communication skills, both verbal and written
• Creative problem-solving abilities and attention to detail
• Basic knowledge of financial products, services, and banking operations
• Proficiency in using computer systems
• Empathy and patience when dealing with member inquiries
• Bilingual (preferred)

Benefits:          Hourly Position

• 401(k) with Company Match                                        
• Dental / Health / Vision
• Disability / Life Insurance
• Employee Assistance Program
• Flexible Spending Account / AFLAC
• Paid Time Off / Parental Leave
• Professional Development Assistance

Schedule:         Full-Time

• Monday to Friday

Contact:          Carrie Park / carriep@peoplescu.net / 515-832-6346

We are an Equal Opportunity Employer