Job Location:  Peoples Credit Union

    310 First Street, Webster City IA  50595

Reports to:      Branch Manager

Role:  Responsible for answering incoming calls, problem-solving, addressing account-related inquiries, providing information about products and services, taking messages, or transferring calls as needed. 


  • Member Support: Provide courteous, efficient, and accurate assistance.
  • Problem Resolution: Investigate and resolve member concerns.  Collaborate effectively with supervisors to resolve complex member issues.
  • Product Knowledge: Maintain a comprehensive understanding of the credit union’s products and services.
  • Data Entry: Accurately and efficiently enter member information. Maintain meticulous records of member interaction and follow-up actions.
  • Compliance:  Adhere to all relevant regulations and compliance standards.  Ensure that member information is handled confidentially and securely.


  • High school diploma or equivalent (GED) required
  • Previous customer service experience
  • Effective communication skills, both verbal and written
  • Creative problem-solving abilities and attention to detail
  • Basic knowledge of financial products, services, and banking operations
  • Proficiency in using computer systems
  • Empathy and patience when dealing with member inquiries
  • Bilingual (preferred)

Benefits:          Hourly Position

  • 401(k) with Company Match                                        
  • Dental / Health / Vision
  • Disability / Life Insurance
  • Employee Assistance Program
  • Flexible Spending Account / AFLAC
  • Paid Time Off / Parental Leave
  • Professional Development Assistance

Schedule:         Full-Time

  • Monday to Friday

Contact:          Carrie Park / / 515-832-6346

We are an Equal Opportunity Employer

Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Not Applicable

Job Function : Customer Service

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